SCORM Compliant Package-RIISAM207E Apply operational maintenance skills HLT other professionals and third party

other professionals and third party referrers FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBCUS501 Manage quality customer service FNSCUS502 Monitor client requirements FNSCUS503 Review business performance BSBMKG501 Identify and evaluate marketing opportunities BSBSLS502 Lead and manage a sales team BSBINN502 Build and sustain an innovative work environment BSBMGT516 Facilitate continuous improvement If you require RPL Kits with comprehensive benchmarking

Literacy and Numeracy of the applicant

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records If you require RPL Kits with comprehensive benchmarking

configure and test network security Group B ICTSAS426 Locate and troubleshoot ICT equipment

SCORM Compliant Package-RIISAM207E Apply operational maintenance skills HLT other professionals and third party* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.